Box office contact information
By Phone
Box Office phone 0191 2612606
In Person
Monday Tuesday Wednesday and Friday 10.00am to 5.15pm
Thursday 10.00am to 7pm
Saturday 10am to 4.30pm
Telephone and all credit card bookings are subject to a booking fee.
For other venues ticket prices shown include an agency fee.
24 hour Information Tape: 0191 2320007
Email Enquiries
Conditions of Booking
- The City Hall Management and/or Concert Promoter reserve the right to cancel, postpone or amend the content of any performance without prior notice, as a result of illness, Health and Safety factors or the legal needs of the Local Authority.
- In the event of cancellation, the City Hall will refund the base ticket value only and will not be liable to pay any compensation or damages to any ticket holder.
- In the event of postponement of an event the existing ticket will be valid for the rescheduled date or a refund will be given up to a date prior to the event to be publicised by the City Hall and/or the Concert Promoter.
- In either of the above circumstances the refund will only be payable on the production of a valid ticket. No other proof of purchase will be acceptable for a refund to be made.
- Tickets cannot be exchanged or money refunded under any circumstances other than those outlined above. However the City Hall will attempt to resell tickets for substantive reasons subject to the payment of a handling charge.
- Admission to public performances is by ticket only and ticket holders are entirely responsible for the safe-keeping of any ticket sold by the Box Office or its agents for the City Hall or any other venue.
- Tickets purchased at the City Hall for events at other venues are subject to a booking fee which will be displayed on the ticket.
- Tickets purchased by Credit Card are subject to an additional charge dependent on the ticket price. The current charges are displayed at the box office sales point.
- Concessions on any concert, event or series tickets must be applied for at the times of purchase.
The City Hall does not accept responsibility or liability for the actions of any third party, other venue or promoters. Ticket holders are reminded they are also subject to the rules and regulations of any venue or third party operator involving tickets for any event outside the City Hall. - No camera or recording equipment are permitted in the City Hall. Official programmes and merchandise are on sale only in the Hall.
- The City Hall reserves the right to refuse admission in reasonable circumstances and may on occasion have to conduct security searches to ensure the safety of patrons and observance of copyright legislation.
Cautionary Advice
There has been an increase recently in the number of secondary agent websites offering tickets for City Hall events at "premium" prices. Customers should be aware if they choose to book from these sellers they may pay vastly inflated prices. You are advised to buy only from ourselves, our agent Ticketline, or officially approved agents of national tours. If in doubt please check with the box office as to which agents are officially approved and the face value of tickets offered for sale. Newcastle City Hall does not accept any responsibility for tickets purchased from secondary agents.
